Although the September 11 attacks were outlier events, they permanently shaped how people travel. Following the attacks, travelers perceived risk differently and expected airports to be designed and managed in new ways to ensure public safety. They also adapted their own behaviors as they entered a “new normal” in global air travel.
Long-term changes may be on the horizon for commercial office spaces as well. In response to the COVID-19 pandemic, employers are accelerating their telework policies and considering how they can reduce workspace density to support social distancing and mitigate viral spread. Some commercial development projects are being delayed or canceled, while many existing spaces remain empty, as employers rethink new leases or delay returning employees to the office.
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